Shipping policy

Shipping Policy

Thank you for shopping with Lumora Floral. We carefully prepare each order to ensure your floral arrangement arrives in good condition.

Processing Time

Orders are typically processed within 2-5 business days after payment is confirmed. Processing time may vary slightly during holidays, peak seasons, or high-volume periods.

Free Standard Shipping

We offer free standard shipping on all orders. Standard shipping is usually delivered within 10-18 business days after the order has been shipped.

Express Air Shipping

Express air shipping is available at checkout for an additional fee. Express air shipping is usually delivered within 7-12 business days after the order has been shipped.

Shipping Time

Delivery times may vary depending on the destination, carrier service, customs processing, weather, holidays, or other factors outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Lumora Floral is not responsible for delayed or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and provide a suitable solution.

International Shipping

For international orders, customers may be responsible for customs duties, import taxes, or other fees required by the destination country. These charges are not included in the product price or shipping cost unless otherwise stated at checkout.